![]() Step 2: Appeal to the school’s Board of Trustees. Determine whether the school’s actions related to your complaint fall within the school’s policies. Such items include, but are not limited to, parent handbooks, student discipline policies related to your concern, dress code pamphlets, and school-issued memorandums. Before doing so, we encourage you to familiarize yourself with the school's policies, guidelines, and reference materials. Submitting a Formal Complaint Step 1: Familiarize yourself with the school’s guidelines and contact the school’s leadership.īegin by contacting school leadership to try to resolve any violations, issues or complaints. They should be able to document their attempts to resolve the issue at the school level. The parent should contact the school’s authorizer to determine its procedures for submitting a formal complaint. How can the parent proceed with this complaint? Additionally, the parent is unsatisfied with the outcome of his/her previous attempts to informally resolve this complaint at the school level. This complaint likely does qualify as a formal complaint, as the provision of IEP services is mandated under federal and state education laws. I attempted to resolve this issue with the school’s principal and then the Board, but received an inadequate or unsatisfactory response." Does this constitute a formal complaint? "My child is not receiving his/her mandated IEP services during school hours. However, if the parent finds that the infractions and discipline measures do fall outside of the school’s charter and discipline policies, and if the parent has tried to address this issue with the school’s leadership and Board without a satisfactory result, a formal complaint can and should be filed with the school’s authorizer. ![]() In that case, the complaint would likely remain informal. If the infractions and discipline measures fall under the school’s charter and policy guidelines, then the parent should work with the school leadership and Board to resolve this issue. The parent should check the school’s charter and discipline policies to ensure that the complaint does not constitute a charter or policy violation. As such, it will probably not qualify as something that the school’s authorizer can take formal action on. This complaint as reported here likely would not qualify as a formal complaint because it likely does not involve a violation of the school’s charter or of state charter law. It seems that the teacher is targeting my child." Does this constitute a formal complaint? "My child’s teacher often disciplines my child for what seem to be small infractions. Do I Have a Formal Complaint?īelow are two examples to help you determine if you have a formal complaint: Example 1 The school is required to provide you promptly with their complaint policy in writing, and that complaint policy should specify how and to whom you should direct your complaint. The NYS Charter Schools Act states that a parent (as well as any other individual) who believes that a charter school has violated the law may complain formally to the school. Charters have the freedom to establish their own policies, design their own educational program, and manage their human and financial resources. Each charter school is governed by a not-for-profit Board of Trustees that may include educators, community members, and leaders from the private sector. Charter schools are publicly funded schools that are open to all students through a non-discriminatory admissions lottery.
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